The Resource rss

Helping communities and businesses access compliance, technical and financial assistance for their environmental needs.

Since March 2020, connecting electronically and virtually has become the new normal. Since March, we are seeing more customers logging onto live webinars and watching recordings (more than 5,200 in 2020), using our chat feature to ask questions, and subscribing to electronic updates.

Some of the ways you can connect with us electronically and virtually are:

Subscribe to electronic updates. To subscribe, go to our customer support center on our main web page, create an account, then go to Subscribe to Updates tab selecting what updates you would like to receive. Most of the divisions in the agency have several list options to subscribe to receive updates and newsletters. You can unsubscribe at any time.
DEFA sends out a monthly electronic update covering:
  • Training opportunities (with links to upcoming webinars and links to past webinar recordings).
  • Stakeholder input opportunities (a listing of upcoming rules available for public comment and links to register for upcoming virtual public hearings).
  • Funding opportunities (links to Ohio EPA grant programs that are open for application).
  • Links to new/updated publications and new Ohio EPA videos.
  • Deadlines (for grants, encouraging environmental excellence (E3) awards and other agency applications).
DEFA also publishes and sends out a quarterly newsletter with compliance assistance, pollution prevention, and funding articles.
Check our training tab. We maintain a training tab on the DEFA and OCAPP web pages, where you can see and register for upcoming training and also find links to past training recordings.
Check our training calendar for updates.  

Use our live chat feature. In late 2019, we launched our live chat feature allowing customers to connect electronically via chat and ask confidential questions about permitting and regulations 8 a.m.- 5 p.m. Monday through Friday.
Go to our customer support center to access more resources.
Once you click on the link, you will see the following menu items:
  • Find Resources. You can search for electronic resources available on training, frequently answered questions (FAQs), and publications on a specific topic.
  • Submit a Question. You can submit a question that will be electronically routed to staff knowledgeable on that topic, and you will be emailed an answer. Your answer may be added to the database, so others who have a similar question may see your question and answer.
  • Subscribe to Updates. Create an account and select which email updates you would like to receive from the various divisions at Ohio EPA. DEFA sends out a monthly update and a quarterly newsletter. After you subscribe, you will get a confirmation back.
  • Permit Wizard. The wizard guides users through a series of general questions about their operations. Once users finish answering the questions posed by the permit wizard, they receive a summary, identifying permits, licenses or registrations that will likely be needed, along with contacts and links to helpful resources. The permit wizard can help new businesses get started on the right track with proper permits; and/or existing businesses also may use the Permit Wizard anonymously as a way to check on whether they have the right permits for their operations.
  • Submit an Application. You can apply to several of Ohio EPA’s grant programs through this portal. DEFA’s recycling and litter prevention grant application and all encouraging environmental excellence (E3) Award applications are online.
Use OCAPP’s free virtual compliance assistance resources. You can view a recording of our Nov. 4, 2020 webinar summarizing our free virtual assistance available on our YouTube Channel at : Virtual Assistance and Resources from Ohio EPA and OSHA’s On Site Consultation Program Webinar — Ohio. This webinar shared information about resources and how we are operating to assist you in a virtual environment.
Subscribe to our Agency YouTube channel and Twitter accounts. Ohio EPA’s YouTube channel has 700+ subscribers. On our YouTube channel you can view by playlists or search by topic. Our Twitter has 7,000+ following. You can find both on our webpage at:
Ohio EPA staff have Microsoft Teams software available to communicate with customers virtually. As a reminder, as a precautionary response to COVID-19, Ohio EPA is currently operating with most staff working remotely. If you are working with our staff on a current project and you know the name of the employee you are working with, email them at or call them directly. The Agency website has contact information for every district, division, and office. Or call Ohio EPA’s main phone line at (614) 644-3020 or the main line for the division or office you are trying to reach.